Contact Us - Olhelti

Care force

Support & Policies

We're Here to Help You Every Step of the Way

At Olhelti, we prioritize your experience and satisfaction. Whether you need assistance with your order, have a question about our products, or want to learn more about our policies, we’re here to provide the support you need. This page outlines all the key information you need for a seamless shopping experience.

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Curiosity Corner

Customer Support

We’re committed to providing excellent customer support and ensuring your questions or concerns are addressed promptly. If you need help with anything related to your orders, products, or services, feel free to reach out to us.

+Email: [email protected]

+Phone: +63 123 456 7890

+Business Hours: Monday - Friday: 9:00 AM to 6:00 PM (PHT)

Curiosity Corner

FAQ's

Here are answers to some of the most commonly asked questions. If you don’t find what you're looking for, please don’t hesitate to contact us.

How do I place an order?

Simply browse our shop, select your products, add them to your cart, and proceed to checkout. You can choose from various secure payment options.

What payment methods do you accept?

We accept credit/debit cards, PayPal, e-wallet, and bank transfers.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email, which you can use to check the status of your delivery.

How do I cancel or modify my order?

Orders can be modified or canceled within 24 hours of placing them. Please contact our customer support team as soon as possible.

Do you offer international shipping?

Yes, we offer international shipping. Shipping fees and delivery times vary depending on the destination.

Shipping & Delivery

We strive to ensure timely and efficient delivery for every order. Below are the details of our shipping policies:

Shipping Times:

Orders are processed and shipped within 1-2 business days. Delivery times vary depending on the shipping address but typically take 3-7 business days within the Philippines. International shipping may take 7-14 days.

Shipping Charges:

Shipping fees are calculated at checkout based on the destination and the size of the order. Free shipping is available for orders over a certain amount (check for current promotions).